Cancellation policy

Last updated: 11 September 2026

This page explains your right to cancel a service taken from Yappl Limited. It sits alongside your legal rights, which it does not affect. For returning goods, see our returns and refunds policy.

Distance sales: your 14 day right to cancel

Where you buy from us without coming into the shop, for example a connection or upgrade arranged by phone with the SIM or handset delivered to you, the Consumer Contracts Regulations 2013 give you 14 days to change your mind.

• The 14 days run from the day you receive the goods, or from the day the contract was made for a service.
• To cancel, email info@yapplmobile.shop or call 0808 117 6611. A clear statement is enough; you do not need a special form.
• We refund within 14 days of receiving the goods back, or of your telling us you have sent them.
• You are responsible for the cost of returning goods unless they are faulty or not as described.
• If you handle goods more than needed to check them, we may reduce the refund to reflect the loss in value.

Services already provided

If you ask us to begin setting up a connection or service within the 14 day period and we complete it with your agreement, you lose the right to cancel that service, because it has been fully performed. We will make this clear before we start.

Cancelling a network contract

A mobile contract is between you and the network. Cancelling a connection is governed by that network's own terms, including any cooling off period they offer, and must be arranged with them directly. We cannot cancel a network contract on your behalf.

Refunds

Where a cancellation results in a refund, it is paid to the original payment method, normally within 14 days. Full details are in our returns and refunds policy.