Last updated: 11 September 2026
These terms apply when you use this website or buy a service from Yappl Limited, a company registered in England and Wales, Company No. 10705246, registered office 4 Maisies Way, South Normanton, Alfreton, England, DE55 2DS.
We are an independent mobile retailer and business telecoms provider. We are an authorised retailer for O2, EE, Vodafone, Three, Sky Mobile and Tesco Mobile. We are not those companies, we are not their customer service department, and we do not act as their agent beyond selling the connections we are authorised to sell.
We have no access to any account you hold with a network. We cannot view your bill, change your tariff, cancel your contract or manage your online account.
Charges for goods and accessories bought from us are payable at the time. Airtime and service charges on a network contract are billed by the network under its own terms. For your security we do not take card details over the telephone, and we will never ask you for an account password or a code sent to your phone.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Otherwise our liability in connection with any service is limited to the amount you paid us for it. We are not liable for indirect or consequential loss.
These terms do not affect your statutory rights under the Consumer Rights Act 2015.
We keep this site accurate but we do not guarantee it is free of error or always current, particularly where it describes network tariffs. All network names and logos are the trademarks of their respective owners.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.