Last updated: 11 September 2026
This policy explains how Yappl Limited sends out SIM cards, handsets and equipment, and what to do if something does not arrive or arrives damaged.
We deliver to addresses in mainland England, Scotland and Wales. Deliveries to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands may take longer and may carry an additional carrier charge, which we will tell you about before you order.
You can also collect from our shop at 4 Maisies Way, South Normanton, Alfreton, DE55 2DS during opening hours. Please bring photo ID.
Timescales are working days and exclude weekends and bank holidays. They are estimates. Where a delivery is going to be late we will contact you.
Standard delivery is free on connections arranged through us. Where a charge applies, for example a next-day or timed service, it is shown before you confirm the order.
Handsets and equipment are sent on a tracked, signed-for service. The courier will not leave a handset without a signature. If nobody is available the courier will leave a card and attempt redelivery or hold it at a local collection point.
If you ask the courier to leave a parcel in a safe place or with a neighbour, that is at your own risk and we cannot accept liability for loss afterwards.
Contact us on 0808 117 6611 or at info@yapplmobile.shop with your order details. We will trace it with the courier. Please allow one working day beyond the estimated date before reporting a delay, as parcels occasionally arrive a day late.
Non-delivery must be reported to us within 21 days of the dispatch date so we can claim against the carrier.
Check your order on arrival. If a handset arrives damaged, or you have been sent the wrong item, tell us within 48 hours of delivery. Keep the packaging. We will arrange collection at our cost and send a replacement or issue a refund.
Goods are at our risk until they are delivered to the address you gave us. Ownership of goods bought outright passes to you once we have received payment in full. Where a handset forms part of a network contract, the network's own terms apply to it.
Yappl Limited, 4 Maisies Way, South Normanton, Alfreton, England, DE55 2DS. Telephone 0808 117 6611 or 01773 522300. Email info@yapplmobile.shop.