If you took your connection or service through us, this is where to come. Our support team handles it directly rather than passing you on.
Call 0808 117 6611, email info@yapplmobile.shop, or come into the shop during opening hours.
Support is available Monday to Friday, 9:00am – 6:00pm. The shop counter is open 9:00am – 6:00pm Monday to Friday and 9:00am – 5:00pm on Saturday.
If you hold a connection directly with O2, EE, Vodafone, Three, Sky Mobile or Tesco Mobile rather than through us, we have no access to that account. We cannot see your bill, change your tariff, apply a credit or cancel your contract.
For those, contact your network through their own app, website or phone line. They will resolve it far faster than we can.
Security: we will never call you to ask for your card details, your bank details or an account password, and we will never ask you to read out a code sent to your phone. If someone does, it is not us. Hang up and call us back on the number on this page.
Give us your account details and what has gone wrong, and we will pick it up.